Western Union Ripped Me Off: What Can I Do?
On May 26th of this year, my husband and I used Western Union to transfer $3000. I transferred the money to my husband in Houston, TX. He was going to go there on a business trip, but it was cancelled, so he remained here in Chicago. On May 27th, someone other than my husband picked up the money. After two months of going around with Western Union, including writing letters to the CEO, President of the Americas, they claim they followewd their internal protocol, and sent me a letter stating they paid the money to the correct person.
I’ve offered to obtain and send signed affidavits from my husband’s employer to prove he was here in Chicago when the money was picked up, but Western Union isn’t interested. Today, I received a letter from the director of Curstomer Advocate Dept. that if I still want to dispute the claim, I should quote, “see the back of the ’send money’ form I completed when sending the money.” I have offered to do whatever necessary to prove our case, but nobody at Western Union cares. At this point, I’m wondering if its possible to sue them for a larger amount in order to get their attention, and also find out if a class action lawsuit may be in order.
Please note that I have not spent the last two months trying endlessly to obtain money that doesn’t belong to me. Your help would be very much appreciated, as I believe this to be a theft from someone at the company, and Western Union doesn’t want anybody to know.
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The law is that your instructions were that the money was to be delivered to your husband. Western Union is at fault for not complying with your instructions. Western Union may have some exculpatory language in their agreement but I do not believe it will hold up in court.
You probably need an attorney to help you with this. Maybe a letter or two from an attorney will resolve the matter.
I would be glad to sit down with you and review the matter without charge for the meeting.
Gordon Gault
gfgatty@aol.com